WALLY GRANGE | West End | CONTACT
A together young couple from coveted suburb of West End spoke to The Advocate regarding a night of peril at the hands of an an online order gone wrong.
Sally Bonds and her ‘partner in crime’ Matthew Fassbender were nursing hangovers on Sunday after a night sipping Pinot Noir whilst compassionately solving the world’s problems over a “gorgeous” charcuterie board. The couple decided to order in from the cute new local burger shop via one of those food delivery apps that hires indentured subcontinental visa-holders as third-party contractors with no rights to insurance or sick leave, and pays them well below minimum wage.
“We couldn’t really venture out in the condition we were in!” Sally advised.
“We ordered two burgers, chips to share, Matty got a milkshake and I ordered a diet coke. The order was said to arrive in 40 minutes.”
“We ended up waiting an hour and a half! The burgers and chips were stone cold. It was a disgrace!” said Sally. “The milkshake was great, but not chilled enough.” Matthew added.
Not one to take this lying down, Sally called the new burger joint demanding a new round of burgers to be sent out for free. The restaurant’s proprietor advised it wasn’t possible because the app’s driver got loss and was 27 mins late, but informed her that she was welcomed to place and pickup a new order.
Sally, a social media manager at a prominent media startup, took to three forms of Social Media to review the new business’s “shocking & unprofessional service.”
Giving them no stars and making Matthew leave nearly identical reviews after hers, they brought the new business’s promising 4 star rating down to a 2.7.
“As I said to Matty, they need to learn this is how you do business these days. If you can’t rely on a trusted service like these ones, you shouldn’t be in the restaurant game.” said the 37-year-old.
We reached out to the restaurant owner, for a comment.
“Its really hard starting up a passion project” he said.
“I saved for years to do this. Everyone expects you to be signed up to these apps, so you do it. Then when an order shows up late they destroy your business’s reputation online.”
“The worst part is, you never get to meet your customers to try and get to really know them… you know, build that good rapport and shit?!”
The business’s rating currently is a 3.1 on average.
